FREQUENTLY ASKED QUESTIONS

Shopping Information

HOW CAN I PLACE AN ORDER?
To place an order, simply browse through our collection on our website. Once you find the items you love, select the size and quantity, then click on the "Add to Cart" button. Follow the prompts to complete your purchase securely.
WILL SOMEONE CONTACT ME FOR ORDER CONFIRMATION?
Yes, once you place an order through our website, one of our sales representatives will contact you to confirm the order and delivery details via phone call or WhatsApp. After confirmation, your order will be processed and handed over to our logistics partner for delivery.
HOW DO I KNOW WHAT SIZE TO ORDER?
We provide detailed size charts for each product to help you find the perfect fit. You can find these size charts on the product page under the "Size Guide" tab. If you're still unsure, feel free to contact our customer support team for assistance.
HOW LONG WILL IT TAKE TO DELIVER MY ORDER?
We strive to provide exceptional customer service. Orders are processed within 1-2 working days and then handed over to our delivery partners. You can expect your order to be delivered within 5-7 working days in total. You will receive a tracking number once your order has been shipped to keep you updated on its status.

Payment Information

WHAT PAYMENT METHODS ARE ACCEPTED?
We accept Cash on Delivery as well as all major debit or credit cards, including Visa and Mastercard. We also offer payment options through EasyPaisa and JazzCash for added convenience.
IS BUYING ON-LINE SAFE?
Yes, online buying is safe with us. Your data is protected, and we take security seriously. We have partnered with SafePay to securely process payments through debit or credit cards, ensuring that your personal and payment information is fully encrypted and safe from unauthorized access.

Orders and Returns

WHAT IS YOUR RETURN POLICY?
We are happy to accept returns within 14 days of your purchase. Please ensure that the items are unworn, unwashed, and in their original condition with tags still attached.
HOW DO I INNIATE A RETURN?
To begin a return, please reach out to our customer service team via email at support@uniwear.com.pk or through WhatsApp at +92-300-4948000 and we will be glad to assist you through the process.
CAN I EXCHANGE AN ITEM?
Absolutely! We’d be happy to exchange your item for a different size, color, or product (subject to availability). Please let us know within 14 days of receiving your order, and we’ll help you make the switch..
HOW CAN I CANCEL OR CHANGE MY ORDER?
Once you place an order through our website, one of our sales representatives will contact you to confirm the order and delivery details via phone call or WhatsApp. If you would like to cancel or make changes to your order, you can let the sales representative know and they will be happy to assist you.
HOW LONG DOES IT TAKE TO PROCESS A RETURN AND GET MY REFUND?
We strive to process refunds as quickly as possible. Typically, refunds are issued within 5-7 business days after we have received and inspected your return. The refund will be credited to your original payment method and you will be notified as soon as your refund has been processed. 
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